Instant account activation - Our plans are activated within 15 minutes. Simply order here and you will receive email notification with your username/password and instructions on uploading your files to the Internet.
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Help Desk- We provide direct technical
support assistance via the
Trouble Ticket system.
If you run into any
difficulties, our technical
support is there to help you
anytime day or night.
Click here for
the Help Desk...
Our Self
Help Support Tools - such as our
Online Control Panel Manual
and FAQ Database (updated regularly!) give your web hosting experience at
Total Web Designs a jump
start.
1. What is web hosting? Total Web Designs offer domain web
hosting and email services. This means that we provide
space on our servers for your web site. We can register
a new domain name for you, or host an existing domain
name, which will be used for your web site and email.
We offer a hosting program with enough resources for
most sites. If a site requires more resources,
such as additional web space, more bandwidth, or other
features, we can add those feature for an additional
cost.
2.
Do you offer web design services?
We do offer Web design
services. Cost of web design is not included in
our hosting plans. Contact us with your design
requirements, and we will give you a quote. You
can either have us do your design, our you can contact
any other company to complete this service.
3.
Can I change my hosting plan?
Yes. You can upgrade
or downgrade your account at any time. There is no fee
for upgrading or downgrading your account. Please e-mail
your request to our billing department and be sure to
include your domain and userid.
4.
How do I transfer files to my web site?
Files can be transferred
to the web server using an FTP program (File Transfer
Protocol). You can download a program for either the
PC or Mac from our site. You can use your browser or
obtain a shareware FTP program.
Microsoft FrontPage users
can 'publish' their sites to our server and should not
use FTP.
5.
Can I update my pages as often as I like?
You have unlimited access
to your site via FTP or FrontPage 24-hours a day. As
such, you can create and maintain your web pages on
your own computer and upload files to your web site
at your leisure. You can change and update your site
as often as you want to.
6.
Do I need FrontPage extensions?
If you are planning to
design and publish your site using the Microsoft FrontPage
package you will need FrontPage extensions installing
on your account. We install FrontPage extensions by
default. If you are using any other design package then
you do not need FrontPage extensions.
7.
Do I need a CGI directory?
CGI scripts run behind
the scenes making a web site more interactive, they
are used to take information from forms, calculate prices
of orders etc. If you want to use your own scripts on
your site you need to have a cgi directory. If all you
need is to take information from a form and convert
it into an email you do not need a CGI directory as
all hosting plans come with a free self installing form
to email script.
8.
How much data transfer will I need?
You can view your data
transfer for any month at any time at your control panel.
You can setup email warnings at any transfer amount
and can ask us to automatically suspend, notify or do
nothing when your transfer hits an amount you specify.
In the event that your site is very busy and you do
exceed the transfer, we can discuss your options and
advise on how to keep your transfers lower.
We accept any of the
following
