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If you run into any
difficulties, our technical
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anytime day or night.
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Our Self
Help Support Tools - such as our
Online Control Panel Manual
and FAQ Database (updated regularly!) give your web hosting experience at
Total Web Designs a jump
start.
1. What is a domain name?
Your domain name is your
address on the internet. Actual internet locations are
identified by an IP address, 212.87.43.22 for example
- the network address of a computer connected to the
internet. These numbers are translated into words -
domain names - to make them easier to remember. All
domain names are unique, as they refer to unique internet
addresses.
2.
Can I check if my domain name is available? Yes, you can check domain
name availability and if available, then place
order here.
3. Do you handle domain name registration?
Yes. We can register Country Wise Domains and international domains (.com,
.org, .net) on your behalf. In addition, we can also
register .info, .biz, .us, .cc, .ca, .nu, .cn, .co.uk, .org.uk Hosting prices do not include
the fees of the registry boards, unless you prepay for
one year of hosting.
4. How long does it take to
register a domain name?
As soon as we receive
your order, we make an application to the relevant registry
to secure the domain name. This takes only minutes.
However, because of the volume of applications the registries
handle, we must wait at least 24 hours before we can
ensure proper registration of your domain name. If,
for any reason, the application is not successful, we
will contact you.
5. What is allowed in a domain name?
The only characters allowed
in a domain name are the 26 letters of the alphabet,
numbers 0-9 and dashes (-). A domain cannot begin or
end with a dash, but it can contain a dash. The Internet
Corporation for Assigned Names and Numbers (ICANN) serves
as the governing body for domain name registration.
ICANN is currently allowing up to 63 characters, but
we would recommend you stay below 20 characters.
Domain name registration
applications may be rejected for reasons other than
the above, especially if they are perceived to infringe
trademarks or copyright law.
6.
What is the difference between a .co.uk and a .com?
.co.uk is a UK domain name, whereas .com is an International domain name.
Both are accessible from anywhere in the world and there
is no performance difference between the two. The main
difference is in that .com's are perceived as being
more international and .co.uk's are seen as being UK
based. So if your company has an international market
you may prefer to go for a .com, but if your market
is mainly UK based or you operate mainly in a local
area you may prefer a .co.uk.
7. Can you host non UK and non international domain names? We host domain names from around the world (eg .ie, .fr and .is, .za). We
will be happy to provide you with all the information
you will need to register a non UK/international domain name.
Please contact sales@totalwebdesigns.com for more information.
8. The name I want is not available, but doesn't seem to
be in use. Can I get it?
No. The name has either been purchased by another person, or is unavailable
for various other reasons, eg it has been reserved by
the registry for future use.
9. Who is the owner of the domain name?
Totalwebdesign.com will register the domain name correctly, with you as the owner of
the domain name. This means that you have complete control
over your domain name and should you want to you can
transfer your domain name away at no cost.
10. Where will my domain name reside?
Your domain name will be registered to reside on totalwebdesigns.com domain name
servers. If you wish to change your name server information
you can tell us in advance or change it later from
control panel.
11. I already have a domain name, can I transfer it to
totalwebdesigns.com?
Yes, when placing your
order make sure that you specify that it is a transfer.
If your web site is active you should keep your old hosting account open for a
short time. We will give you an IP number so that you
can upload a mirror site onto our servers, ensuring
that while your domain name is being transferred your
site is accessible at all times.
If you require any further assistance in transferring domain name contact
support@totalwebdesigns.com.
12. I made a mistake in spelling my domain name. How do
I correct it?
All information except the domain name can be changed in your control panel.
If the domain itself is incorrect, please submit a new
registration. You will need to pay for the additional
name. However, you can point this name to the corrected
name to ensure that you receive the maximum number of
visitors to your site. If you contact us within 30 days
of opening a hosting plan, no hosting fees will be due
on that account, but there will be another set up fee
for the new account.
13. I don't have a "company" name. What should
I use instead?
Please use your own name. It is not acceptable to leave the field blank, nor to
enter the words none, personal, home or n/a.
14. May I cancel my domain name?
Yes, you may cancel your domain name. You must provide written authorization
from the email address of the registered owner of the
domain name. You will not receive a refund if you choose
to cancel your domain name.
15. I want to register my domain name now,
but do not want a web site yet. What do I do?
If you want to register your domain name now to reserve it, but are not ready
to put a web site up, you can 'park' it on our servers.
16. How long does it take for my domain name to become active?
Once your domain name has been registered (or transferred) it can take up
to 72 hours before it becomes visible to all users of
the internet. This is because all Internet Service Providers
need to update their records to show the new location
of your domain name. This is called propagation.
17. How will I access my domain name?
You will be able to access the domain name with or without the WWW in front. For
example, you could access the domain name "mydomain.com"
by going to "www.mydomain.com" as well as
"mydomain.com".
18. How can I correct or update my domain name information,
such as address or email?
Follow this link http://www.totalwebdesigns.com/domain/index.php.
Here you can manage all your domain names. just click
on the link to administer your domain name. Please allow 24 hours for the changes
to take effect on the registry WHOIS database.
19. How do I change the ownership of my domain name?
Follow this link http://www.totalwebdesigns.com/domain/index.php.
Changes to the ownership of a domain name, or disputes
about ownership, are an issue between the registry and
the registrant of the domain name. Usually, if you have
your domain user name and password with you, you can
change this information at any time.
20. Do I receive a certificate of ownership of a domain
name?
At present, only Nominet,
the registry for UK domains (.co.uk, .org.uk etc) issues
certificates of ownership. This certificate has a form
attached to it that must be returned to the registry
to complete the registration process. Registrants can
also request changes of ownership with this form. Please
note, however, that there is often a considerable delay
in the dispatch of these documents, possibly several
months.
21. I have registered my name through totalwebdesigns.com, but
want to host my domain at another company. What does
this involve?
You need to just change the name server information with
your hosting companies name server information. For
more details contact your web hosting company. If you
face any technical difficulties in changing name server
information please contact support@totalwebdesigns.com for
further assistance.
We accept any of the
following
